Quality Assurance Officer

Are you passionate about delivering high-quality care and ensuring the well-being of clients? We are seeking a dedicated and compassionate individual to join our Coleraine team as a Quality Assurance Officer. Covering the Coleraine and surrounding areas, you will report to our Optimum Care office in Coleraine. This job role forms an integral and important part of our Quality and Governance Monitoring, ensuring that the standards we set are upheld and reflected in our client’s experience.

The Role:

We are seeking a compassionate individual with a strong drive and passion for ensuring the well-being of vulnerable individuals in the comfort of their own homes. The ideal candidate is not only driven but also proactive, demonstrating the ability to effectively prioritise tasks, work independently and solve problems on their own initiative. Exceptional communication skills, both verbal and written, as well as proficiency in electronic communication, are crucial for success in this role. A positive, friendly, and professional demeanour is essential, coupled with flexibility regarding working hours. The successful candidate will demonstrate the ability to self-manage time and workload efficiently, ensuring the achievement of targets. Furthermore, they will play a key role in promoting and instilling the company’s values within their team, leading by example, and maintaining confidentiality in all aspects of their work.

The main duties of this role are:

• Ensuring a high standard of service delivery, meeting all statutory requirements.
• Reporting any client care issues in relation to health and safety and assist with resolution.
• Providing care to clients when required.
• Training and development of staff, supporting new employees through their probationary period, and fostering career growth within the Company.
• Liaising with clients and families and attending client reviews as required.
• Monitoring the required standard of care being delivered in the community.
• Participating in rotational on-call duty during office closures (including bank holidays).
• Completion of records to the required standard.
• Providing office cover when required.
• Attending weekly update meetings with the Co-Ordinator to ensure effective communication.
• Comply with company policies and procedures and legislative guidelines.
• Maintain NISCC registration.

Essential Criteria

• Minimum of 1 year of domiciliary care experience.
• Access NI clearance.
• Full driver’s license and access to a car.
• Mobile phone.
• NISCC registered.
• Availability between the hours of business (7am – 11pm approx.).

Desirable Criteria

• NVQ Level 2 in Care.
• Supervisory Experience.
• ICT Experience.

Your Benefits:

• £200 Joining Bonus – paid after 3 months in your role
• Excellent pay rate: £13.95 per hour
• Generous weekday and weekend On-Call Rate
• Enhanced Bank Holiday Rate: up to £27.90 per hour
• Access to company car for work purposes  
• Permanent Contract (no zero-hours)
• Free tunic supplied
• Company Pension
• Access to our Employee Mental Health Support Line
• Paid and ongoing comprehensive training
• Further education opportunities
• A mobile phone will be provided for work purposes
• Career progression opportunities
• Support from Management
• Working with one of the largest and most successful Domiciliary Care companies in Northern Ireland

About Optimum Care

Optimum Care is a leading Home Care provider in Northern Ireland. We’ve been providing care for our clients since 1993. Our clients are at the heart of everything we do. We take pride in all our carers as they are the backbone of our services. We invest heavily in our training with our in-house team having thorough experience in community care and nursing.

If you are ready to contribute to our mission of providing exceptional care, please apply.

Alternatively, contact our recruitment department for an application form:

• T:028 9180 1198
• E: recruitment@optimumcaregroup.co.uk

We look forward to welcoming a new member to our dedicated team!

Optimum Care is an Equal Opportunities Employer.

Please Note: Applicants within the last 6 months need not reapply.