Optimum Care 2023 Client Survey Results
In addition to the care services provided to our clients on a daily basis, each month our clients are contacted or visited by senior care staff to ensure the quality of services provided.
Each year we carry out an Annual Client Satisfaction Survey to understand further our clients and the level of service being provided. The objective of this survey is to obtain the views of our clients in addition to the ongoing service monitoring and to provide service users with an additional forum to raise concerns or complaints or make suggestions for improving services.
This survey was posted to our clients in July 2023 with a pre-paid return envelope to maximise the survey responses which clients are invited to submit a named or anonymous response.
Below is a selection of comments made by clients and their families:
“Both the morning and evening carers are so good, courteous, friendly and very kind. It would be very hard to pick a particular one as they all are a credit to their profession.”
Ards Peninsula Client
“My most regular carer is always very pleasant and in a good mood. She often makes me laugh and lets me know how things are around Bangor. She always tidies up and leaves the kitchen clean. She also makes sure I’m eating well and that I’m ok and feel well.”
“All staff are very friendly and efficient I look forward to them calling with me for a bit of a chat and of course all they do for me. Thank you.”
“The caring team is always very pleasant, cheerful, and helpful. Nothing is too much trouble.“
“I am very pleased with my present carers They are a godsend and worth their weight in Gold. Anything I need help with they are more than happy to help.”
“Each and every one of the girls are absolutely amazing. Would do anything for you. So Helpful and understanding. Can’t say enough about how good they all are and anytime we have had to phone the office the staff have been amazing. Thank you so much for all your help.”
“All the girls have been great. Could not praise them high enough.”
“All very good workers, excellent.”
“All my carers are pleasant, charming girls, I have enjoyed meeting them.”
“All staff are very good and helpful when they come in at night. If I have anything to say they always listen and are very polite.”
Well done to all our fantastic service staff to have achieved these great results by providing such a vital service within our local communities.
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Optimum Care 2023 Client Survey Results Optimum Care In July 2023 we invited the clients of Optimum Care to share their feedback on our services.